Frequently Asked Questions

What is a Preorder?

A preorder is an order placed for a product that is not yet available for delivery. The expected delivery date is provided, but it may be subject to change.

When will I receive my preorder?

Please note that this preorder has a 30-day duration. Your products will not be shipped until the preorder period has ended, after which they will be dispatched.

Can I cancel my preorder?

Unfortunately, all preorders are final and cannot be cancelled once checkout is complete. This is due to the complexities of our refund process.

To avoid any issues, please carefully review your order before completing checkout to ensure everything is correct.

How do I contact customer support?

You can contact our support team via email, live chat, or social media (Instagram/Facebook). Check our "Support" page for more information.

Are there any shipping restrictions?

Currently, we only ship to states in Nigeria. With our partnership with EMS NIPOST service, you should get your package within one week of dispatch. Please check our shipping policy or contact support for more specific inquiries about your location.

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